RETURNS & EXCHANGES POLICY

Last updated: August 2026

At DIG//SUSTER, our merchandise is printed specifically for each customer’s order. Please read this policy carefully before placing your order.

MADE TO ORDER

DIG//SUSTER merchandise is not held as standard pre-printed stock.

Once your order and payment have been confirmed, the garments you selected are prepared and printed specifically for your order.

For this reason, we do not offer returns, refunds or exchanges simply because you:

selected the incorrect size
changed your mind
ordered the incorrect item or colour
no longer want the item
prefer a different fit after receiving your order

Please check your order carefully before submitting payment.

SIZING

A size chart is provided on our website to assist you in choosing the correct size.

Customers are responsible for checking the size chart and selecting the appropriate size before placing an order.

Because each garment is specially printed according to the order received, we cannot exchange or refund an item where the customer selected the incorrect size.

If you are unsure about sizing, please check the measurements on the size chart before ordering.

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective, damaged, incorrectly printed or otherwise not of the quality reasonably expected, please contact us.

Please email digsuster@gmail.com and include:

your order number
a description of the problem
clear photographs showing the defect or damage
photographs of the complete item where applicable

Please do not continue wearing, washing or altering the item after discovering a possible defect.

Where goods are defective or fail to meet applicable quality standards, customers retain the remedies available to them under South African consumer law. The Consumer Protection Act provides statutory protections for qualifying defective goods, including repair, replacement or refund remedies in applicable circumstances.

INCORRECT ITEMS

If DIG//SUSTER sends you:

the wrong product
the wrong size compared with the size shown on your confirmed order
the wrong design
an incorrectly printed item

please contact us at digsuster@gmail.com as soon as possible.

Include your order number and photographs of the item received so that we can investigate and arrange the appropriate solution.

This is different from a customer selecting the wrong size when placing an order.

CHANGE OF MIND

We do not accept returns, exchanges or refunds simply because you have changed your mind after your made-to-order merchandise has been produced.

Please therefore make sure you are happy with your product selection, size, design and quantity before submitting your order.

CONDITION OF RETURNED ITEMS

Where DIG//SUSTER has authorised a return due to a defect, incorrect item or other valid reason, the item should be returned in the condition in which it was received, except where handling was reasonably necessary to identify the defect.

Items should not be intentionally damaged, altered or modified before being returned.

RETURN AUTHORISATION

Please contact us before sending any item back.

Do not return merchandise without first receiving instructions from DIG//SUSTER.

Once we have reviewed your request, we will advise you on the next steps where a return, replacement or other remedy is appropriate.

RETURN SHIPPING

Where an item was supplied incorrectly or is confirmed to be defective, return arrangements and applicable costs will be handled in accordance with the circumstances of the order and applicable South African consumer law.

Where no defect or supplier error exists, DIG//SUSTER is not obliged under this policy to accept a return because of an incorrect size selected by the customer or a change of mind.

COLOURS & PRODUCT IMAGES

We make every effort to display our merchandise as accurately as possible.

However, colours may appear slightly different depending on your screen, device settings or the printing process.

Minor differences in screen representation alone do not necessarily mean that an item is defective.

YOUR STATUTORY RIGHTS

Nothing in this Returns & Exchanges Policy is intended to exclude or limit any rights that a consumer may have under applicable South African law.

The Consumer Protection Act protects consumers in relation to defective or unsafe goods and provides remedies in qualifying circumstances.

For all return, exchange or product-quality queries, please contact:

DIG//SUSTER
Email: digsuster@gmail.com

Please include your order number in all correspondence so that we can assist you as quickly as possible.